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for the Supply of Products and Services: General conditions Protronic
Consumers have the following right of withdrawal:
You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or – if the item is left to you before the deadline – also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations pursuant to Article 246 Section 2 in conjunction with Sections 1 paragraph 1 and 2 EGBGB as well as our obligations pursuant to Section 312g paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246. In order to comply with the withdrawal period, it is sufficient to send the revocation or the item promptly. The revocation must be addressed to:
Protronic Innovative Steuerungselektronik GmbH
Grimmaische Str. 92
04828 Bennewitz OT Pausitz
Telefon: +49 34383 6315-0
Telefax: +49 34383 6315-51
Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits drawn (e.g. interest) must be surrendered. If you are unable to return or give back to us the received service and uses (e.g. benefits of use) or only in a deteriorated condition, you must compensate us for the value. For the deterioration of the item and for drawn uses, you only have to pay compensation for value if the uses or the deterioration is due to a handling of the item that goes beyond the examination of the properties and the functioning. “Checking the properties and the functionality” means testing and testing of the respective goods, as is possible and common in the shop, for example. Items that can be shipped by parcel must be returned at our risk. You must bear the regular costs of the return if the delivered goods correspond to the ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet provided the consideration or a contractually agreed partial payment for a higher price of the item at the time of revocation. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel will be picked up by you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your revocation declaration or the item, for us with its receipt.
Notes on the exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or are not suitable for return due to their nature.